Sunday, February 16, 2025

Keynote Remark by Romeo Bermardo for the ICD induction event, Feb 14.


Chairman Emeritus Dr Jess Estanislao, Chair Atty Dick du Balabad, President Bing Matoto, Vice Chair Ida Tiongson, ICD Trustees, Special guests Ms Cora de la Paz-Bernardo, George Barcelon, , dear friends. Good morning.

 

I am most honored to be invited, and truly delighted to be among friends, including former bosses and colleagues, fellow advocates of good corporate governance.

When President Bing invited me a couple of weeks ago to give the keynote address, I hesitated. Why? Several reasons:

First, what can I possibly say that would be of any value to the gurus of corporate governance in this room, starting with your most eminent founder – my boss and mentor – the venerable Dr Jess, The Father of Corporate Governance in the Philippines

 

Second, the idea of speaking before you, former colleagues and current friends, reminded me of Luke 4:24, that one cannot be a prophet in his own land.

But, in the end, Bing is an old friend, who I cannot say no to. More importantly, I trust that friends like you all are forgiving – so here I am, caveats issued, and expectations slightly lowered.

As agreed with Bing, today I will share my outlook on the Philippine economy a topic that aligns with my present responsibilities. I chose the title “Twists and Turns in the Year of the Snake”. The snake seemed to be the apt Chinese astrological animal at this time of unprecedented uncertainty, where we can be unsuspectingly fatally bitten, or, to mix metaphors, be tempted by forbidden fruit with tragic consequences. (Although, as the old joke goes, if Adam and Eve were Chinese, they would have eaten the snake instead!).

 

On a more serious note, I must also ask for your understanding. I cannot be as open as I used to be when I did briefings as private global analyst for GlobalSource Partners.

 

* * *

My talk will be in three parts. First a situationer on the Philippine economy, how it is doing, what are the sources of strength. Second, what are the uncertainties and risks that we need to keep an eye on. Finally, what is the role of corporate governance in ensuring that our companies are resilient, agile and nimble, fast strong and tough, in the face of these threats and challenges.

The Year of the Snake is off to an interesting start. Global markets are grappling with the possible repercussions of the ongoing geopolitical fragmentation. Much has already unfolded this early in 2025, and there are bound to be more twists and turns in the months ahead.

 

In this environment, the Monetary Board decided yesterday to keep policy rates steady. This followed three consecutive rate cuts beginning August last year that reduced the key overnight

RRP rate from 6.50% to 5.75%. The cuts reflect the country’s progress in lowering inflation. Headline inflation decreased from a peak of 8.7% in January 2023 to 2.9% in January this year. Measures of underlying inflation have declined and our projections indicate within- target average inflation through 2026. Inflation expectations also remain within target.


Nonetheless, as I mentioned earlier, elevated policy uncertainty over the external environment warranted a pause in monetary policy easing at this juncture. The BSP is attentive to the risks to our inflation outlook, which are broadly balanced until 2026, and it remains to be seen how the current geoeconomic shifts will impact us.

 

Let me be clear that the BSP looks to continue its measured shift toward less restrictive monetary policy settings but it will remain data-dependent in deciding on the pace and timing of further reductions in the policy rate.

 

Although our primary focus is inflation, in calibrating the monetary stance, we also take into account the impact on the real and financial sectors to ensure that the country remains resilient on a wide front.

 

After a brief post-pandemic spike, economic growth has slowed to an average of 5.6% in the last two years compared with the 6 to 7% growth clip pre-pandemic. Nevertheless, we expect GDP growth to breach 6% this year and next. Disinflation and a less restrictive monetary policy stance, including the impact of prior monetary policy adjustments on the economy, form part of the growth story. The main part of our growth story will continue to be driven by OFW remittances, BPO revenues and government’s infrastructure program, which has been kept at 5- 6% of GDP. The growth story will be supported further by government’s commitment to fiscal consolidation, credible monetary policy, and healthy international reserves that serve as a reliable backstop against external shocks. Note also that our sovereign rating has a good chance of getting an upgrade based on S&P’s positive outlook on the credit.

 

These positive macro developments will also contribute to financial sector stability. The banking sector has maintained solid performance, demonstrated by a continued uptrend in assets, loans, deposits, and earnings, along with reasonable provisions for non-performing loans (NPL). As we gradually dial back monetary policy restrictions, we see that further reductions in the reserve requirement ratio will appropriately support our continuing shift towards more market-based monetary operations. We want to minimize financial system distortions in the form of high intermediation costs and transaction fees so that banks can more efficiently channel their funds towards productive loans and investments. Future adjustments in reserve requirement ratio to bring the Philippine’s reserve requirement ratio in line with its peers in the region will ultimately enhance monetary policy transmission.

I hope I have not made it sound like that all is well with the economy. As we all know, the pandemic has left a mark on the economy with outputs in some sectors, notably real estate and


some manufacturing industries, still below their pre-pandemic levels. Investments as a share of GDP are lower than pre-pandemic despite higher public construction under government’s Build Better More infrastructure program. This has contributed to weaker labor productivity and lower potential economic growth rate. Public debt as a share of GDP is 20 percentage points higher than pre-pandemic, highlighting the need to rebuild fiscal buffers. Poorer education outcomes as well as skills shortage are also very much part of our pandemic scars and present medium-term challenges to growth, including in the IT-BPM industry.

 

 

We also emerged from the pandemic having to face unprecedented geopolitical turmoil. The Russia-Ukraine war, the war in Gaza, and now Trump in the White House. The landscape of external risks arising from policy uncertainty, particularly from Trump 2.0, calls for increased vigilance against potential supply shocks and a global growth slowdown. Perhaps the big question on everyone’s minds at the moment is just how far this trade war could go and how much of a blow this could be to the global economy and the Philippines. Yesterday, our economic research group showed us indices of trade uncertainty and policy uncertainty, both of which spiked, graphically a vertical line up.

 

Although nobody really knows at this point how far the trade war will go, I think we can learn from the experience during the first Trump administration when the US-China trade conflict led to tariffs on over US$500 billion worth of goods in both economies.

 

  First, between September 2018 and December 2019, total exports from the ASEAN+3 region contracted significantly in value, after growing previously at an average rate of 10 percent. The Philippines was largely insulated from trade tensions during this time, reflecting its low participation in global trade and value chains. Today, the Philippines’ trade surplus with the US is relatively small, which makes it less likely to face targeted US tariffs.

  Second, despite the Philippine’s close trade ties with the US, the country did not benefit much from the resulting relocation of firms’ production bases unlike for example, Vietnam and Mexico. The fear this time is that the anticipated higher tariffs on other countries, particularly China, could lead to inefficient fragmentation of global supply chains and further dampen global trade flows. With the Philippine’s friendlier ties with the US under the current administration, will it be able to strengthen trade relations with the US through a bilateral Free Trade Agreement (FTA) and other sectoral agreements?

  Third is on trade in services. 70 percent of the market of the country’s IT-BPM industry is in North America (predominantly the US). Under Trump’s previous term, growth in Philippine BPO earnings slowed sharply to 2.5 percent in 2017 and 3.9 percent in 2018, from 12.3 percent in 2016. Given Trump's protectionist bent, there appears to be plans by US firms offshore to move operations closer to the US, either through reshoring or relocating to politically stable or geographically convenient countries. This adds another layer of complication to an industry that is being disrupted by the emergence of generative artificial intelligence. I have talked with industry insiders who seem fairly confident of sustaining growth in line with the overall economy. Their optimism that the Philippines can adapt hinges on moving up the value chain

with further AI integration supporting growth and catering to increasing demand in healthcare outsourcing. Expanding markets in Europe and Asia Pacific would also help in partially offsetting the possible decline in US outsourcing demand.


On the local front, we only need to open the front pages of the newspapers to appreciate the looming risks that may impact the economy not just this year but beyond. Though 2025 is only on senatorial and local elections, it is shaping up to be an existential contest among the protagonists, with profound consequences on our country’s medium term domestic and foreign policy (including on big power conflict) and our future.

 

Now to the subject close to our hearts as fellow advocates of good corporate governance. At the risk of bringing coal to Newcastle, let me share some of my thoughts on the role of the board and good corporate governance in the face of such heightened VUCA (volatility, uncertainty complexity and ambiguity) the likes of which we have not seen since the concept was introduced in the US Army War College in 1987.


I will give some current thoughts and draw from a column I wrote in June 2017 when I was an independent director in a major bank. The column, Corporate Governance in the Digital Age, excerpted remarks I gave to a forum organized by the BSP and IFC on corporate governance for banks. While the landscape has evolved since then, I believe the core principles remain just as relevant today.

 

1)  Board Composition. Governance starts at the top. Good corporate governance is ultimately, the responsibility of the board. As is often rightly said— companies do not fail, boards do. It starts with having the right men and women in the board with rich and diverse backgrounds. Diverse in the terms of gender, age, cultural background, education, professional experience, length of service.

A diverse board is not just about representation. It is a matter of resilience. The more diverse perspectives we have in scanning the horizon, the better prepared we are for what comes next. When leaders from different backgrounds, disciplines, and experiences come together, they collectively bring unique insights that help organizations think through complex risks, challenge assumptions, and seize opportunities. In an age of rapid disruption— from trade policy shifts to AI driven transformation— having a boardroom that mirrors the complexities of the world is not just valuable; it is essential.

 As Darwin famously observed, the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself. The same holds true for corporations. Those with diverse, dynamic leadership are the ones that will endure.

 

 Listen to Darwin, ignore Donald.


2)  Culture. Governance is more than compliance. My 2017 column mentioned that in the institution I was with, governance went beyond formal rules. “For us it is all about imbibing and nurturing a culture of integrity, fairness, accountability and transparency cascaded from the Board, its management, and to all our employees”.

I am sure here in the ICD you are making progress towards nurturing such a culture in all the companies you monitor, as well as in your own practices.

 

Culture determines behavior. Without the right governance culture, even the best policies and structures will fall short.

 

We need only look at past crises to see why this matters. Take the Global Financial Crisis – a textbook case of failed governance, where conflicts of interest went unchecked. Credit rating agencies, for example, were paid by the same companies they rated, even advising them on securitization structures that will result in good rating scores. That lack of independence and integrity had catastrophic consequences. The lesson? Strong governance is not just about ticking the boxes, or even following the letter of the rules. It is about embedding the right values.


3)  Risk Management. In that same column, I quoted Governor Tetangco, who said that “risk management is at the heart of corporate governance for banks.” That remains true not just for banks, but for all businesses. Risk today comes in many forms—geopolitical uncertainty, cyber threats, regulatory shifts, financial market volatility, and even reputational risks amplified by social media. Given the unprecedented risks all around, we all need to upgrade our risks management systems commensurate to the heightened threats.

 

We are all navigating an era of economic shifts, geopolitical tensions, and rapid technological advancements. Businesses that embrace good corporate governance—not just as a compliance exercise, but as a strategic imperative— will be the ones that remain resilient, adaptable and competitive. Good governance is not just about rules and regulations; it is about building organizations that can anticipate and respond effectively to change. It is about ensuring that decision-making is informed, transparent, and accountable.

 

As corporate leaders, policymakers, and advocates of good governance, we have a responsibility to uphold these principles. The choices we make today—who we bring to the table, how we structure our decision-making, and how we anticipate risks—will determine our ability to navigate the twists and turns ahead. I highly commend and congratulate ICD, its Founder, leaders past and present for being at the forefront of corporate governance reforms for the past two decades!


The Year of the Snake will surely bring its share of surprises. But with strong governance, diverse leadership, and a steadfast commitment to resilience, we can ensure that Philippine businesses remain agile, competitive, and ready for the future—no matter what it holds.

 

Thank you.







____________________________________________


1 In December 2024, the BSP’s baseline forecast for full-year average inflation in 2025 stood at 3.3 percent while the risk-adjusted forecast was at 3.4 percent. For 2026, the baseline forecast remained at 3.5 percent, while the risk-adjusted inflation forecast remained at 3.7 percent.

1 The unemployment rate stood at 3.1 percent in December 2024, unchanged from last year. The full-year figure settled at 3.8 percent, lower than the 10-year average of 4.8 percent.

1 The underemployment rate in December 2024 was 10.9 percent, lower than the 11.9 percent recorded a year ago and the 10-year average rate of 14.4 percent.

1 For 2025, the CA deficit is seen to widen to US$12.1 billion (2.4 percent of GDP), as the growth forecast for goods exports was lowered relative to the previous forecast alongside an upward revision of services imports growth forecast due to the resurgence in outbound tourism. Meanwhile, the projected steady growth of OF remittances at

3.0 percent continue to lend support to the current account outlook over the near term.

1 Based on the latest IT and Business Process Association of the Philippines (IBPAP) published in October 2024, 67 percent of IT-BPM firms have incorporated AI in their operations, of which 11 percent is in the production stage and 56 percent is in the pilot phase.

1 Source: Oxford Economics

1 IMF Philippines Country Report No. 20/37. (2020). “Export Performance in the context of Global Trade Tensions”. February 2020.

1 Oxford Economics (OE) sees that the economies most at risk from the new US tariffs are likely to be those with substantial trade surpluses with the US, and those that impose higher tariffs than what the US does. Countries at risk are China (US$300 billion trade balance with the US), EU (US$220 billion), Mexico (US$157 billion), and Canada (US$78 billion), which can be further expanded to countries in Asia such as Vietnam (US$109 billion), Japan (US$75 billion), and South Korea (US$55 billion). [Sources: International Trade Center’ Trademap for the trade balance data; OE Research Briefing (Global). “Growth forecasts trimmed on review of Trump 2.0 impact”. 20 November 2024.]

1 OE Country Economic Forecast: Philippines. “Effects of Trump’s win will be limited in the near term.” 20 December 2024.

1 ESM and AMRO. (2024, October) Geoeconomic fragmentation: implications for the euro area and ASEAN+3 regions, (Discussion Paper Series No. 23, Available: https://amro-asia.org/wp- content/uploads/2024/10/DP_No23_Geoeconomic_fragmentation_2024.pdf

1Source:https://www.bsp.gov.ph/SitePages/MediaAndResearch/MediaDisp.aspx?ItemId=7149

Tuesday, September 24, 2024

RIDING INTO THE DIGITAL AGE (PowerPoint Presentation)

 















Riding Into the Digital Age (Speech by MMB Romeo Bernardo at the Induction Ceremony and General Membership Meeting of the Bankers Institute of the Philippines (BAIPHIL))

 


20 September 2024.

 

Introduction

(To mention other MBM present); BAIPHIL President, Inigo “Nitoy” Regalado; immediate past president, Ms. Racquel Mañago; (to mention other distinguished guests); esteemed board members and officers of BAIPHIL; fellow BSPers; colleagues; ladies; and gentlemen, good afternoon.

It is a great pleasure to be here with you today and carry on the tradition of inducting the newly elected board members and officers of BAIPHIL. Let me extend my heartfelt congratulations to immediate past President Raquel Mañago and team for a highly successful year.  I would also like to offer my congratulations to President Nitoy Regalado and the newly elected board members and officers of BAIPHIL.  I am confident that under President Nitoy’s leadership, BAIPHIL will continue its excellent work and make even greater strides.

Digitalization and Motorcycle Riding

As most of you know, I have been appointed as a member of the Monetary Board only for over a year now.  During this time, I have been fascinated by the rapid pace of change in both the banking industry and the regulatory landscape. Transformations largely driven by digitalization, especially in the payments system, the focus of my remarks this afternoon.

Digitalization, in many ways, reminds me of motorcycle riding. I am part of a motorcycle enthusiasts group, “The Hombres”, which has been written up by fellow rider, Randy David in his column.

Like motorcycle riding, digitalization starts with a clear destination in mind.  The key questions remain : Where do we want to go? How do we get there?

I recall that at the height of our adventures, “The Hombres” would go around Luzon on weekends. We rode through the Halsema Road in Benguet, completed the Mindoro loop, and even embarked on an inter-island tour to Visayas and Mindanao via roro[1],[2].  Both the thrill of reaching our destination and the challenges and fun involved in the journey fueled our passion.

In much the same way, digitalization is a journey.  Our ultimate destination is to establish a digital financial ecosystem that ensures secure, convenient, and affordable services accessible to every Filipino.  This aspiration is reflected in the 2020-2023 Digital Payments Transformation Roadmap.

Pit stop/Fuel Stop

The Roadmap laid out two ambitious goals.  First, to strengthen customer preference for digital payments.  Second, to foster more innovative and responsive digital financial services.

I can only imagine the dedication behind these efforts, particularly in achieving the first goal. The BSP aimed to increase the share of digital retail transactions to 50 percent (50%) of the total retail transactions and ensure that 70 percent of (70%) of Filipino adults have transaction accounts.

 

Based on recent data, the share of digital payment transactions grew from 42.1 percent in 2022 to 52.8 percent in 2023.  Meanwhile, account ownership continued its upward growth trajectory from 56% in 2021. We believe that we have attained the 70% target at the end of 2023 .

 

But, the question remains, have we reached our destination? Almost, but not quite.

 

There is still work to be done to  fully achieve the second strategic goal. This goal envisions a future wherein digital financial services are not only innovative but also responsive.  This future is characterized by consumer data driving the development of tailored financial products, a Philsys enabled KYC on-boarding process, and availability of next generation payment system.

 

Since 2020, the industry has continued to evolve. New opportunities have emerged, technology has advanced, and consumer preferences have changed.

 

As cliché as it sounds, every journey, including motorcycle rides, reaches a “point of no return”.  These are moments when the only option is to move forward. I believe that we are at such a crucial point in our digitalization journey. Now is the time to rethink our strategies and take a bold leap into the future.

 

For this afternoon, instead of assessing where we stand with respect to the second strategic goal, I invite you to focus on a vision inspired by the concept “Finternet.” This idea was introduced in a working paper[3] by Mr. Agustin Carstens, General Manager of the Bank for International Settlements and Nandan Nilekani, co-founder and non-executive Chairman of the board of Infosys. 

 

In the said working paper, the authors described a future where multiple financial ecosystems interconnect seamlessly like the internet.

 

In the “Finternet” future, individuals and businesses would be able to transfer any financial asset they wish, in any amount, at any time, using any device, to anyone else, anywhere in the world. Financial transactions would be cheap, secure, and near-instantaneous – available to all.

 

The vision is ambitious, but fully aligns with our goals of building a safe,  secure, borderless, and inclusive digital financial ecosystem.

Preparing for the Ride (Safe and Secure, Borderless, and Inclusive Digital Financial Ecosystem)

ATTGATT (Safe and Secure digital ecosystem)

 

To achieve our goal,  we must prepare for the journey ahead.

 

As motorcycle riders say, ATGATT – “All the Gears All the Time”.  A commitment of riders to always wear protective gear all the time, whether the trip is long or short. In the same way, we must protect the digital financial ecosystem to ensure that financial transactions are secured. This is how we earn the trust of the public in using digital channels.

 

The BSP has laid down the foundation by issuing standards on the use of technology.  The regulatory framework outlines risk management expectations while fostering innovation and allowing new technologies to thrive.  Recently, we launched the 2024-2029 Financial Services Cyber Resilience Plan (FSCRP).  This plan builds on strong partnerships of the BSP with other government agencies, financial sector supervisors, and the industry to further strengthen our defenses against cyber threats.

 

Our ATGATT in the digital space involves four key elements outlined in FSCRP: (1) Establishing defined and coordinated incident response protocols, (2) Fostering active information sharing and collaboration, (3) Cultivating a strong cybersecurity culture and awareness, and (4) Implementing holistic cybersecurity best practices and standards.  These efforts are grounded in effective information sharing among stakeholders for a more impactful cyber response. The passage of the Anti-Financial Account Scamming Act (AFASA) complements all our initiatives as it further strengthens our defenses against cyber criminals.

 

Meanwhile, the BSP adopted state of the art tools to enhance our risk surveillance.  Many of you are now familiar with PRIME -- Prudential Reporting Innovation and Monitoring Engine, which is an API based submission platform and ASTERiSC – Advanced Suptech Engine for Risk Based Compliance, which enables near-real time monitoring of cyber threats to banks.  Soon, we will launch BLAST – Blockchain Analysis Tool, to enhance monitoring of AML risk in the VASP industry.

 

These surveillance tools have enabled us to respond swiftly to cybersecurity threats or disruptions in the banking system.  This was demonstrated once again in the Crowdstrike-related outage in July, where, in a short period of time, the BSP identified the impact of the Blue Screen of Death incident on supervised financial institutions.  This informed the supervision and communication strategies employed by the BSP.

 

Plan our Route (Borderless)

Just as a motorcycle rider prepares for a long-distance journey by planning routes that transcend local boundaries, our vision for a borderless digital financial system seeks to extend beyond the confines of our domestic banking system. The aim is to foster interoperability, not just within our national borders but across them, enhancing the financial connectivity for Filipinos globally. This would provide our compatriots overseas with the same ease and security in financial transactions they would enjoy at home, but with reduced costs.

 

The BSP has adopted a two-pronged approach in pursuing this.  First, through bilateral engagements, we are in advanced discussions with Bank Negara Malaysia to link InstaPay with Malaysia’s fast payment system, DuitNow.

 

Second,  we are working to establish payment linkages with multiple countries through a multilateral approach.  The BSP is part of Project Nexus, an initiative led by the Bank for International Settlements Innovation Hub.  This project aims to connect domestic payment systems of India, Malaysia, the Philippines, Singapore, and Thailand for real-world applications. We are now in Phase 4 of this project, transitioning from proof of concept to the live implementation of the multilateral connectivity of instant payments of five countries. Overseas Filipinos stand to benefit significantly from the successful execution of Nexus.

 

Just as challenging routes and destinations excite motorcycle riders, we share the same enthusiasm when we talk about new technologies like central bank digital currencies (CBDC) and artificial intelligence.

 

Many of you may be familiar with Project Agila, a CBDC initiative on wholesale or large-value payments.  The pilot project is currently underway, testing the programmability and security of the platform. The project aims to raise awareness within the BSP and participating domestic financial institutions[4], fostering a common understanding of the use of CBDC. We are targeting to publish a report detailing our findings and assessment of the project by the end of the year.

 

Similarly, the potential of AI has sparked our imagination in countless ways. The applications of AI in banking have streamlined the KYC process and enhanced fraud detection in transactions. AI also facilitated the use of alternative data for credit scoring, which could unlock financing for MSMEs. 

 

The BSP is exploring various applications of AI.  In supervision, we are working on a tool called IDEA or Intelligent Detection of Atypicality (IDeA) which uses machine learning algorithms to identify unusual data patterns in prudential reports[5]. The BSP Hackathon also generated AI solutions for supervision largely in the form of chatbots with information on issued regulations.  Meanwhile, we have completed a thematic review on the use of AI in the banking industry to determine the level of its uptake and learn about its various uses.

 

While AI adoption is still in its early stages, the BSP is committed to collaborating with the industry to develop an appropriate regulatory framework for this technology.  A framework that fosters innovation while keeping risks manageable.

 

The Hombres - Inclusive Digital Financial Ecosystem

 

As time goes on, motorcycle riding becomes even more meaningful when longtime friends and family members join the ride. The Hombres has evolved from a group of friends who shares a passion for motorcycles into a close-knit family bound by shared values and interests. Our group has expanded to include younger generations and we’ve broadened our activities to involve our families, creating a deeper sense of community.

 

This mirrors how we envision our digitalization efforts to evolve. We need to bring everyone onboard the financial system.  Digitalization provides the tools to make this possible. But, we must make this affordable. Innovations like open finance and use of alternative data can help financial institutions tailor products for Filipinos from all walks of life. These efforts should be complemented by reasonable pricing of financial products.  Ultimately, building an inclusive digital financial ecosystem will open opportunities for both the public and financial institutions.

 

It is also crucial to intensify efforts to educate the public about cyber threats and the steps they can take to protect themselves. The successful implementation of the Financial Consumer Protection Act is essential in empowering consumers and keeping them informed as we build an inclusive digital financial ecosystem.

 

Navigating, Keeping Your Balance, Countersteering

 

Just as riders must account for road conditions, the weather, and their companions, we must navigate domestic and international challenges to achieve a “Finternet” future.

 

On the road, unexpected obstacles may force riders to seek alternative routes, adjust their speed, keep their balance, and in the case of a spill, dust themselves off with as much dignity and stay the course.  One of the skills one needs to learn in riding is how to countersteer—a technique where the rider briefly turns the handlebars in the opposite direction to maintain control while navigating curves at high speed. In our digitalization journey, countersteering represents challenging the status quo and embracing innovative approaches.

 

I call on the new board members and officers of BAIPHIL to adopt countersteering strategies in preparing banking professionals for the “Finternet” future. Allow me to share some countersteering measures that BAIPHIL could explore:

 

First, collaborate with counterpart training institutes in other jurisdictions to benchmark practices and institutionalize information exchange on priority areas and emerging areas of interest.

 

Second, design a structured curriculum that progressively sharpens the competencies of banking professionals to meet the competencies necessary in the digital age.  This curriculum should be based on a thorough understanding of their training needs.

 

Third, institutionalize the use of research to establish the industry’s position on key issues and trends.

 

Fourth,  harness advancements in technology. BAIPHIL should explore offering e-learning modules, utilize Artificial Intelligence as a resource for banking professionals, and explore additional cutting-edge tools to remain at the forefront of learning.

 

Finally, BAIPHIL should help promote a culture of customer-centricity by looking at the impact of digitalization and the banks’ actions more holistically on the consumer experience.

 

Closing

 

As we chart our course, let us embrace the spirit of collaboration that defines the most successful journeys, whether on the road or in the digital realm. Together, let's continue to pave the way for a safe, secure, and inclusive digital financial ecosystem—one where financial services empower Filipinos everywhere.

 

Muli, maraming salamat at mabuhay po tayong lahat! 





[1] Go, Marianne V. (2023): The Tale of the Hombres, The Philippine Star, 18 August 2023.

[2] The MBM may use other destinations.

[3] Carsten, A and N. Nelekani (2024): “Finternet: the financial system for the future”, BIS working papers, no. 1178.

[4] Banks: BDO, Chinabank, Landbank, RCBC, and Unionbank; EMI: Maya

[5] Atypicality is detected based on univariate time series forecasting, use of other accounts as predictors, and peer-based predictions using common-size values.